Customer Success Manager

London, England, United Kingdom · Customer Success

Description

About Us

We are Fuse Universal - a fast growing learning technology company based in the heart of London’s tech hub Shoreditch. With our unique learning platform, we are redefining the way people and organisations learn and communicate. With a $20m funding round just completed and with 120+ client organisations, including the likes of Spotify, Adidas, Vodafone & Ogilvy already on board, we are creating a culture for more than 100 employees that is friendly, open, energetic and innovative.

Apart from our successful commercial business, we are proud of our charity Fuse School which is close to digitising all of the four core subjects of the secondary school education system into high quality bite size videos free for all. With over 20 million views and 150,000 subscribers, democratising education it at the heart of Fuse.

This is a great opportunity for you to join our mission and help us to create the next generation of education systems for everyone.


The Role

As a CSM, your primary responsibility is to ensure your customers maximise the value of their investment in the Fuse platform and our complementary services.

You will be a customer advocate and champion at heart, deeply passionate about the use of new learning technologies to drive performance within organisations. In approach you will be consultative, customer focused and able to provide strategic advice and best practice guidance to our customers.

With great interpersonal skills, you’ll develop key relationships within your customers, understand their objectives, KPIs and personal passions, strengths and weaknesses. An advocate of learning, you’ll take a genuine interest in driving their success with Fuse.

Reporting to the Head of Customer Success, you’ll play a role in helping shape Fuse’s customer facing strategies and ensuring alignment between the various departments within Fuse that interact directly or indirectly with your customers.

The nature of Fuse is entrepreneurial in spirit and the Company expects that same entrepreneurial spirit to lead the successful candidate’s passion and practice for Customer Success. Fuse are looking for decisive individuals who combine strategic vision with a hands-on, self-motivated approach.

Most importantly, you will recognise why Fuse’s mission to revolutionise the way the world learns is at the heart of everything we do.


Responsibilities

A day in the life of a CSM

Requirements


Personal Characteristics:

Benefits

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